What to ask before you buy a private AI computer

A private AI computer is a real purchase for a small office. Here are the questions worth asking any supplier, including us, before you pay anything.

1. Where do my documents and questions go? You want a clear answer. On a local setup, they should stay on the computer in your office, apart from optional web search.
2. Is web search on or off by default? It should be off unless you ask for it, and you should be told what leaves the office when it is on.
3. Which AI model will it use, and can it be changed? A good supplier names the model in the quote and explains why it suits your documents.
4. How many people can use it at once, and was that tested? Ask whether it is tested with several people asking questions at the same time before handover.
5. Is there a subscription, and what does support cover? Ask what you get after handover, whether support or backup is included, and make sure the answer is in writing.
6. What is the total price, including GST? Get a written quote, not just a "from" price. Component prices move, so a quote should say what it is valid for.
7. What happens if I cancel? Ask how much of your prepayment comes back before and after parts are ordered. Our own answer is on the builds page.
8. Who can see staff chat history? On some setups an administrator can review conversations. It is fair to tell your staff.
9. How do I add or remove people? Each person should have their own login that you can add or remove yourself.
10. What are my rights if something is wrong? Consumer guarantee rights under Australian law still apply. Ask how the supplier handles faults.

If a supplier cannot answer these plainly, treat that as information. Our answers are on the builds page, the FAQ and how it works.

Read more: Private AI vs ChatGPT and Using AI on your office's own documents.