Support and contact

Questions before you buy, or a problem after handover: email us. We read every message.

Email us

[email protected]

We aim to reply within 1 business day, and we always reply within 4 business days.

To help us answer faster, include:

• Your business name and the name on your order
• What happened, and when it started
• A photo or screenshot of any error message

Please do not email confidential or client documents. We do not need them to help.

If something seems dangerous

If there is a burning smell, smoke, unusual heat, or loud buzzing or popping, switch the computer off, unplug it, and contact us before using it again.

What support you get

• Handover. We set it up, add your team and walk you through it. See what happens on handover day.
• Faults. Your rights under the Australian Consumer Law apply. If the computer or our work has a fault that was there at handover, we repair or replace it.
• Ongoing support, backups, monitoring and remote access. Not included unless we agree otherwise in writing. If you would like any of these, ask us and we will quote them separately.

Where we work

We set up on Sydney's North Shore and in the CBD. See our service area on a map.

Our details

Littledong Gordon Pty Ltd, ABN 60 684 392 121, ACN 684 392 121. Registered office: 12 Help Street, Chatswood NSW 2067.